International Journal of Information Studies Yaser Hasan Al-Mamary, Murad Al-nashmi, Yahya Abdul Ghaffar Hassan, Alina Shamsuddin 10 1 2018 http://www.dline.info/ijis/fulltext/v10n1/ijisv10n1_1.pdf User satisfaction is the degree to which a user believe that the system and the information available to them meets their requirements. The purpose of this paper is to identify the technological factors that impact on user satisfaction, and test the proposed model. In this paper various variables responsible for user satisfaction has been discussed such as system quality, information quality , and service quality. Data were collected quantitatively from employees working in two telecommunication companies in Yemen. 202 completed questionnaires were received. Data analyzed by using AMOS software and SPSS statistical program. The expected result of this study is develop model that show the impact of technological factors on user satisfaction. The model were tested with structural equation modeling techniques. This study found that there are significant relationship between information quality, and service quality with user satisfaction.