International Journal of Information Studies Sriyani Perera 6 4 2000 https://www.dline.info/ijis/fulltext/v6n4/ijisv6n4_1.pdf Several studies using surveys on various aspects of library issues have been carried out by the author with the aim of using the findings to develop the existing scenario. Methodologies included different means of collection of data including questionnaire. This paper focuses on the use of questionnaire to collect data and compare the effectiveness of the hardcopy verses the online in a university setting in Sri Lanka and Brunei Darussalam. The author’s experience in using both modes of administering the questionnaire and the concern about inadequacy of the response rate to the online survey are discussed. The article aims to highlight the usefulness of improving the practice of online survey method in the university setting and to suggest means of developing the evaluation strategy