Abstract The paper is an attempt to examine the contents of university library website, that has been carried on the sixteen universities in Bihar. The content available on the website was analysed according to a framework designed to meet the objectives of the study. The data was collected from the websites of universities during January to August 2015 that has been... The paper is an attempt to examine the contents of university library website, that has been carried on the sixteen universities in Bihar. The content available on the website was analysed according to a framework designed to meet the objectives of the study. The data was collected from the websites of universities during January to August 2015 that has been ranked using a rating scale. An analysis reveals that CUSB ranks the topmost among all the universities in Bihar followed by CNLU, MU and LNMU. The study would be helpful for the universities to know their status of website and key points that may be addressed to improve their web presence. Read More Read Less

Abstract Cloud computing specially on Software as a Service (SaaS) is currently powerful instrument and has attracted substantial attention from industrial, practitioners and academics. This paper aimed to develop an integrated model designed to predict, to examine and to understand information system quality on Software as a Service during the formation of sustainable of continuous intention of customers in cloud computing contexts.... Cloud computing specially on Software as a Service (SaaS) is currently powerful instrument and has attracted substantial attention from industrial, practitioners and academics. This paper aimed to develop an integrated model designed to predict, to examine and to understand information system quality on Software as a Service during the formation of sustainable of continuous intention of customers in cloud computing contexts. The participants were from 144 samples, most of respondents were CIOs and CEOs. Structural equation modeling was applied to demonstrate the stability of the proposed model and the results of hypotheses testing. The analysis results demonstrated that customers’ continuous intention and customers’ satisfaction were determined significantly by SaaS Quality. Satisfaction was also the significant motivator of customers’ continuous intention. The differences among various types of SaaS application were not analyzed. This study suggests that future studies should extend research including users of various SaaS applications such as office application software, enterprise resource plan, customer relationship management system and so on. This paper proposed a comprehensive model to synthesize the essence of SaaS quality for explaining customers’ satisfaction and customers’ continuous intention of SaaS. Read More Read Less

Abstract The aim of this study was to determine the effect of communicational information process of customer communications management on the customer-based performance. The population of this research was all Iran Insurance Company (IIC) customers in Ahvaz that a sample of 353 people was selected by simple random sampling. Data collection tool was a questionnaire whose validity was confirmed through face... The aim of this study was to determine the effect of communicational information process of customer communications management on the customer-based performance. The population of this research was all Iran Insurance Company (IIC) customers in Ahvaz that a sample of 353 people was selected by simple random sampling. Data collection tool was a questionnaire whose validity was confirmed through face validity (verified by professors and experts), convergent validity (verified by examining the average variance extracted (AVE), and discriminant validity (verified by investigating transverse loads), and Cronbach’s alpha and combined reliability that was more than 0.70 approved its reliability. Other reliability evaluation criterion was factor loadings all of which had a weight greater than 0.40 that showed the reliability of the research tool. In this study, to describe demographic information and to describe the status of the study, descriptive statistics (frequency, percentage, mean and mode) with the help of SPSS software version 21, and in analytical statistics, partial least squares method with the help of smart PLS software to examine the hypotheses were used. The results showed that the process of communicational information of customer relationship management (CICRM) has a positive and significant impact on the customer-based profitability performance. Moreover, according to the results of communication orientation, the relationship between CICRM and customer-based communicative performance adjusts customer-based profitability performance. According to research findings, the process of CICRM has no significant effect customer-based communicative performance (CBCP), and there was no sign of the effect of CICRM on customer-based profitability performance (CBPP). Read More Read Less