International Journal of Web Applications Weiyu Fu 17 1 2025 https://doi.org/10.6025/ijwa/2025/17/1/1-9 https://www.dline.info/ijwa/fulltext/v17n1/ijwav17n1_1.pdf Information and communication technology (ICT) makes cities “smart,” enabling more efficient and advanced municipal services for citizens. However, more research must be done on reference models and application examples specifically for municipal service platforms based on cloud-edge collaboration. Therefore, this paper first develops a reference model (e-government self-service system) that includes resource collaboration, application collaboration, service collaboration, and security collaboration and discusses the main content and challenges of each part. Then, a dynamic resource allocation model based on game theory is introduced to address the issue of resource allocation in cloud-edge collaboration. Finally, a cloud-edge collaborative egovernment self-service system is designed and implemented.