End users Satisfaction and Academic Library Settings: Perspectives from Tribal Regionâ€™s Learning Community
Bharat Chouhan, M. Suresh Babu
International Journal of Web Applications, Vol. 14, No. 4, 2022.
DOI: https://doi.org/10.6025/ijwa/2022/14/4/95-104
Link: https://www.dline.info/ijwa/fulltext/v14n4/ijwav14n4_3.pdf
Abstract:
Education has played pivotal for the inclusive development of human beings. As per the Indian scenario, there are various diversifications in the living and lifestyle of the people. More than 70 per cent population belongs to the tribal region/community in India. The article emphasized library resources, services, and facilities, evaluated the satisfaction level of the end users, and explained the Information Seeking Behaviors (ISBs) of the Tribal Regionâ€™s Intellectual Community (IC) with particular reference to the Govt. College, Dhararampuri, Madhya Pradesh, India. The study answered the three research questions, which enhanced the harnessing of library resources and assisted in designing a user-centric service model of learning and resource centres. A survey methodology was used to understand the end usersâ€™ information-seeking behaviour. More than 220 structured questionnaires were distributed among the teaching and learning community. College, Dhararampuri, M.P. for the understanding of information perception and 82 percent effective responses (briefed in the research methodology section) were given by the respondents, concisely explained in the data analysis and interpretation section. The study revealed that information professionals provided the utmost satisfaction and designed a user-centric information services model.