User Experience Testing: A Case Study for Mobile Devices
Lim Tek Yong
Journal of Electronic Systems, Vol. 3, No. 3, 2013.
DOI: 
Link: http://www.dline.info/jes/fulltext/v3n3/2.pdf
Abstract:
There are plenty of user experience evaluation methods available in the literature. However, most user experience evaluation methods measured different dimensions of user experience. Therefore, Normanâ€™s emotional design is proposed as a common conceptual framework for user experience. User experience evaluation method should measure emotional response related to visceral, behavioural and reflective. A case study of user experience testing was carried out and result revealed that the selected mobile device scored high on usable, medium on valuable and low on likeable. Thus, a user experience testing is designed to provide holistic view of a product.