@article{322,
  author = {Ramaraj Palanisamy, Todd Boyle},
  title = {A Framework for Managing Enterprise Systems Flexibility},
  journal = {Journal of E-Technology},
  year = {2010},
  volume = {1},
  number = {3},
  doi = {},
  url = {http://www.dline.info/jet/fulltext/v1n3/2.pdf},
  abstract = {Both managers and researchers have long since recognized the need for information systems flexibility. Yet, despite this need, the process of managing flexibility in today’s information system of choice, specifically enterprise systems (ES), is not well understood. To better understand ES flexibility, this paper develops a conceptual framework to help manage ES flexibility in light of changing business processes, a turbulent business environment, and fast-paced technological changes. The conceptual model serves as a foundation to: (i) assess the impact of business and technological changes on the existing capability of the enterprise systems; (ii) identify measures to gauge the flexibility provided, demanded, and any resulting gap; and (iii) develop managerial recommendations on how to manage flexibility in ES from the perspectives of various stakeholders, including end-users and systems providers.},
}