Journal of E-Technology Salahideen Alhaji, Linda R. Alnaqeep 2 2 2011 http://www.dline.info/jet/fulltext/v2n2//1.pdf The two essential components in Information Systems (IS) are the supply chain (SC) and risk management. This study is an effort to treat the deficiency related to customer satisfaction implications of SC strategy and risk management. The first phase will establish the theoretical background and the second phase will collect real data and analysis the result.