A Framework for Managing Enterprise Systems Flexibility
Ramaraj Palanisamy, Todd Boyle
Journal of E-Technology, Vol. 1, No. 3, 2010.
DOI: 
Link: http://www.dline.info/jet/fulltext/v1n3/2.pdf
Abstract:
Both managers and researchers have long since recognized the need for information systems flexibility. Yet, despite this need, the process of managing flexibility in todayâ€™s information system of choice, specifically enterprise systems (ES), is not well understood. To better understand ES flexibility, this paper develops a conceptual framework to help manage ES flexibility in light of changing business processes, a turbulent business environment, and fast-paced technological changes. The conceptual model serves as a foundation to: (i) assess the impact of business and technological changes on the existing capability of the enterprise systems; (ii) identify measures to gauge the flexibility provided, demanded, and any resulting gap; and (iii) develop managerial recommendations on how to manage flexibility in ES from the perspectives of various stakeholders, including end-users and systems providers.