Journal of Information Organization Ivica Markovic, Aleksandar Milenkovic and Dragan Jankovic 13 4 2023 https://doi.org/10.6025/jio/2023/13/4/99-105 https://www.dline.info/jio/fulltext/v13n4/jiov13n4_1.pdf Effective communication between patients and healthcare providers is required for delivering health services. This involves both patient education and operational procedures. In practice, SMS-based information delivery is workable and normally used by many providers. Automated message service through SMS is an ideal solution to ensure better communication. A well-designed way can help develop healthcare services.