Exploring the Concept of â€œTiers-Lieuâ€ for Information Services: The Value of Conceptual Modeling 
Jolita RalytÃ©, Michel LÃ©onard
Journal of Information Organization, Vol. 10, No. 2, 2020.
DOI: https://doi.org/10.6025/jio/2020/10/2/47-54
Link: http://www.dline.info/jio/fulltext/v10n2/jiov10n2_2.pdf
Abstract:
To be successful, Digital Transformation cannot be considered as a matter of a single department or a single organization, regardless of whether the organization is private or public. Its mission consists in providing new interdisciplinary or even trans-disciplinary information services. Therefore, collective intelligence is a key for its success. A collaborative approach enabling innovation and co-creation is necessary to develop sustainable and democratic information services. As a potential solution, we propose a novel approach called Tiers-Lieu for Services (TLS), that we introduce in this paper. In addition, we consider conceptual modeling as the central underpinning technique for co-designing information services and succeeding in a TLS. In the paper we report on two experimental TLS conducted in the context of our continuing education program. Based on these explorations we will further study the concept of TLS and progress towards defining a method for conducting TLS.