@article{2164,
  author = {Ali Salman, Samuel Mintah,  Tomáš Hes, Haiyan Sulaiman},
  title = {A proposed model for applying TQM in Syrian banks: A case study in the industrial  bank of Syria},
  journal = {Journal of Information & Systems Management},
  year = {2016},
  volume = {6},
  number = {4},
  doi = {},
  url = {http://www.dline.info/jism/fulltext/v6n4/jismv6n4_3.pdf},
  abstract = { Syrian banks have witnessed an important changed since 2002 with applying the advanced technology. Industrial bank played a crucial role in developing the industrial sector which provides about 25% to the GDP and this sector is the main engine of the national economy in Syria. This research aims to apply Total Quality Management to industrial banks of Syria. A random sample of 120 bank employees from higher and middle management were selected to investigate the current situation of TQM in the bank and to develop a new suitable TQM Model. The results show the levels of implementing TQM criteria in the industrial bank, and provide a proposed TQM Model with an implementation plan that could help other Syrian banks to apply TQM in an effective way. 
},
}