User Characteristics of Information Systems: Do They Really Matter?
Ahed Abugabah
Journal of Information & Systems Management, Vol. 4, No. 3, 2014.
DOI: 
Link: http://www.dline.info/jism/fulltext/v4n3/1.pdf
Abstract:
No matter how advanced an information system becomes the users rather than the designers will always be its final â€œjudgesâ€. So usersâ€™ attributes/characteristics form an important consideration when investigating and designing
information systems. In an attempt to improve the benefits gained by users from such systems, this study aims to investigate whether user characteristics moderate the effect on user performance in complex information system environments. Understanding the relationship between individual differences and user performance helps design effective information
systems that meet user requirements, this in turn improves the effectiveness of systems usage.