A proposed model for applying TQM in Syrian banks: A case study in the industrial  bank of Syria
Ali Salman, Samuel Mintah,  TomÃ¡Å¡ Hes, Haiyan Sulaiman
Journal of Information & Systems Management, Vol. 6, No. 4, 2016.
DOI: 
Link: http://www.dline.info/jism/fulltext/v6n4/jismv6n4_3.pdf
Abstract:
 Syrian banks have witnessed an important changed since 2002 with applying the advanced technology. Industrial bank played a crucial role in developing the industrial sector which provides about 25% to the GDP and this sector is the main engine of the national economy in Syria. This research aims to apply Total Quality Management to industrial banks of Syria. A random sample of 120 bank employees from higher and middle management were selected to investigate the current situation of TQM in the bank and to develop a new suitable TQM Model. The results show the levels of implementing TQM criteria in the industrial bank, and provide a proposed TQM Model with an implementation plan that could help other Syrian banks to apply TQM in an effective way.