A Framework for Service Formalization and Negotiation for Trust Maintenance in Digital Environments
Olivia Fachrunnisa
Journal of Information Security Research, Vol. 7, No. 1, 2016.
DOI: 
Link: http://www.dline.info/jisr/fulltext/v7n1/jisrv7n1_2.pdf
Abstract:
Virtual environments are increasingly being used as a medium for conducting business activities. Compared
with the physical environments, they offer a faster medium for carrying out activities, especially so when geographical
distances are great. The key factor impeding the adoption of e-business is trust. This is because trusting agent and
trusted agent might never meet each other in face-to-face or at best this is limited. However, building trust is difficult
and requires significant effort. Once trust has been well established, it needs to be maintained. In order to maintain
trust, the trusting agent and trusted agent need a Service Level Agreement (SLA) as a guideline to carry out the interaction
and to monitor performance progress during trust maintenance. In this paper, we propose a framework by which both
parties can reach an SLA based on their requirements. The framework includes service formalization and service
negotiation. Service formalization is a way to gather information about the other partyâ€™s requirements. Service negotiation
is a process by which an agreement can be reached if there are any conflicting requirements. A case study is presented to
illustrate the operability of the framework.