Satisfaction, understanding and Efficiency for the Assessment of Enterprise Software
Bakhytzhan Azamatov
Journal of Networking Technology, Vol. 11, No. 2, 2020.
DOI: https://doi.org/10.6025/jnt/2020/11/2/67-74
Link: http://www.dline.info/jnt/fulltext/v11n2/jntv11n2_3.pdf
Abstract:
The survey study in the current paper was performed to determine quality evaluation procedures for enterprise software packages used in Small and Medium Enterprises (SMEs) in Kazakhstan. Insufficient or misleading information about specialized software is a big problem businesses often donâ€™t discuss openly. Some managers are forced to spend time determining if the software is appropriate for their business without a trial period, because there is a lack of entry-level information about the new enterprise software. Business owners without the appropriate technical knowledge often miss
crucial indicators in the software substitution process. Thus, the survey investigates the types of enterprise software used and who selects SME software in Kazakhstan businesses. The study represents three different criteria such as satisfaction, understanding and efficiency. Organizations rated their experience with enterprise software using these metrics. The results from the survey provide important insight to software vendors and organizations that develop enterprise systems in the surveyed region.