Harnessing AI for Business Process Automation in  Educational Institutions
Siju John J S
Progress in Machines and Systems , Vol. 13, No. 2, 2024.
DOI: https://doi.org/10.6025/pms/2024/13/2/57-64
Link: https://www.dline.info/pms/fulltext/v13n2/pmsv13n2_1.pdf
Abstract:
Business Process Automation (BPA) has been gaining increasing importance in managing companies and organisations, particularly in educational institutions, due to its potential to reduce the time required for routine tasks significantly. This allows employees to focus on more creative and strategic activities. BPA can be applied across various business areas and is suitable for organisations in any sector. The successful transformation of business processes through BPA is highly anticipated. By leveraging Artificial Intelligence (AI), educational institutions can automate administrative and operational tasks, such as admissions, student record management, and communication channels, enhancing efficiency and accuracy. The research explores various AI technologies applicable to BPA, including machine learning algorithms, natural language processing, and robotic process automation, which can automate complex tasks that traditionally require human intervention. The study also identifies key factors influencing the successful implementation of BPA and the ethical considerations of it. This study offers valuable insights for educational institutions aiming to leverage AI for BPA, ultimately improving operational efficiency and overall effectiveness.