Abstract The two essential components in Information Systems (IS) are the supply chain (SC) and risk management. This study is an effort to treat the deficiency related to customer satisfaction implications of SC strategy and risk management. The first phase will establish the theoretical background and the second phase will collect real data and analysis the result.... The two essential components in Information Systems (IS) are the supply chain (SC) and risk management. This study is an effort to treat the deficiency related to customer satisfaction implications of SC strategy and risk management. The first phase will establish the theoretical background and the second phase will collect real data and analysis the result. Read More Read Less

Abstract This work deals with Workflow Mining (WM) a very active and promising research area. First, in this paper we give a critical and comparative study of three representative WM systems of this area: the ProM, InWolve and WorkflowMiner systems. The comparison is made according to quality criteria that we have defined such as the capacity to filter and convert a... This work deals with Workflow Mining (WM) a very active and promising research area. First, in this paper we give a critical and comparative study of three representative WM systems of this area: the ProM, InWolve and WorkflowMiner systems. The comparison is made according to quality criteria that we have defined such as the capacity to filter and convert a Workflow log, the capacity to discover workflow perspectives and the capacity to support Multi- Analysis of processes. The major drawback of these systems is the non possibility to deal with organizational perspective discovering issue. We mean by organizational perspective, the organizational structures (federation, coalition, market or hierarchy) and interaction protocols (contract net, auction or vote). This paper defends the idea that organizational dimension in Multi-Agent System is an appropriate approach to support the discovering of this organizational perspective. Second, the paper proposes a Workflow log meta-model which extends the classical one by considering the interactions among actors thanks to the FIPAACL Performatives. Third, it describes in details our DiscopFlow tool which validates our contribution. Read More Read Less

Abstract Business process flexibility now becomes a crucial research area. In the current study we provide a Versioned Business Process meta-Model (VBP-M for short) for describing flexible business processes. This meta-model is organized around five perspectives (functional, process,informational, organizational and operation). Second, it proposes a language to define, manipulate and query the business process versions conforming to the proposed VBP meta-model.... Business process flexibility now becomes a crucial research area. In the current study we provide a Versioned Business Process meta-Model (VBP-M for short) for describing flexible business processes. This meta-model is organized around five perspectives (functional, process,informational, organizational and operation). Second, it proposes a language to define, manipulate and query the business process versions conforming to the proposed VBP meta-model. Finally, this paper shows an overview of the VerFlexFlow tool that we propose to validate our contributions. Read More Read Less

Abstract Strategic Information Systems Planning (SISP) has been a theme of considerable importance to Information Systems (IS) professionals in both the business and academic communities for the last two decades. SISP process is intended to ensure that technology activities are properly aligned with the evolving needs and strategies of the organization. Success can be achieved when an organization can achieve balance... Strategic Information Systems Planning (SISP) has been a theme of considerable importance to Information Systems (IS) professionals in both the business and academic communities for the last two decades. SISP process is intended to ensure that technology activities are properly aligned with the evolving needs and strategies of the organization. Success can be achieved when an organization can achieve balance between IS and its organizational planning, SISP is confirmed as the heart of all IS planning contribution to the competitiveness of the organisation. Read More Read Less

Abstract This document aims at explaining how more control could be added to quizzes based on randomly selected question banks by simply infusing the questions banks with non-randomly selected categories created as needed. We will explain the standard quiz creation model based on the use of randomly selected question banks, then a comparative explanation will be presented on the suggested method... This document aims at explaining how more control could be added to quizzes based on randomly selected question banks by simply infusing the questions banks with non-randomly selected categories created as needed. We will explain the standard quiz creation model based on the use of randomly selected question banks, then a comparative explanation will be presented on the suggested method displaying its advantages. The suggested method and the model method are both using Moodle as a learning management system. Read More Read Less